The International Air Transport Association (IATA) announced the results of its 2021 Global Passenger Survey (GPS), being able to determine that passengers want to streamline travel processes.
73% of passengers are willing to share their biometric data to improve airport processes (compared to 46% in 2019).
88% will share immigration information before departure to streamline the process.
Just over a third of passengers (36%) have experienced the use of biometric data when traveling. Of them, 86% were satisfied with the experience.
Data protection remains a key issue, with 56% concerned about information breaches. Additionally, passengers want to know with whom their data is shared (52%) and how it is used or processed (51%).
55% of passengers identified boarding queues as one of the main areas for improvement.
41% of passengers indicate queues at security controls as one of the main areas for improvement.
38% of passengers point to waiting time at border/immigration control as one of the main areas for improvement.
85% of passengers want to spend less than 45 minutes in the process at the airport if they travel only with hand luggage.
90% of passengers want to spend less than an hour in processing at the airport if they travel with a checked suitcase.
“Passengers have spoken and they want the technology to work better, so they spend less time being processed or queuing. They are willing to use the biometric data if this result is achieved. Before traffic skyrockets, we have an opportunity to ensure a smooth return to travel after the pandemic and deliver long-term efficiency improvements for passengers, airlines, airports, and governments, ”said Nick Careen, Vice President IATA Operations, Security and Protection Senior.
Read the full note in Aviación al Día.