In our continuous quest to enhance the experience of our customers, we are pleased to announce the launch of a new communication channel that will facilitate interaction with both our customer service team and our treasury department.
This new channel is designed to address any requests, complaints, claims, or suggestions that our customers may wish to share with us. Additionally, in this initial phase of implementation, our treasury department has initiated a special process that will allow our customers to swiftly and efficiently verify their balance accreditation.
What does this innovation entail for you, our customers?
- Direct access to our customer service team: You now have the opportunity to communicate with us more quickly and easily. We are here to listen to you and address any concerns you may have.
- Balance accreditation verification: We understand the importance of having control over your balance in the shortest time possible. Therefore, we have implemented a process that enables you to verify your balance accreditation very rapidly.
- Increased transparency and trust: With this initiative, we reaffirm our commitment to providing you with transparent and reliable service. We want you to feel secure when conducting transactions with us, and this tool is designed to provide you with that peace of mind.
How can you start using this new channel?
It’s very simple. Simply initiate a conversation via WhatsApp with the number +584143725156, and you will find the option to communicate with our customer service team or to verify your balance accreditation. We are here to guide you through each step of the process and to address any questions you may have.
In summary, we are excited to introduce this new way of interacting with us. We want you to feel valued and supported every step of the way. We look forward to seeing you soon on our new communication channel!
Remember that your opinion is crucial to us. If you have any suggestions or comments about this initiative, please do not hesitate to let us know. We are here to listen to you and to continue improving day by day.
Thank you for trusting us!
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