Overbooking: What It Is, How It Affects You, and What Your Rights Are as a Passenger

Were you bumped from your flight due to overbooking? Learn what overbooking is, why it happens, what your rights are as a passenger, and how to claim compensation. Be informed and avoid surprises on your next trip.

Left Behind Due to Overbooking? You’re Not Alone

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In January 2025, a couple from Vitoria-Gasteiz received a €1,700 compensation after being denied boarding on their flight from Gran Canaria to Barcelona due to overbooking. While this case had a positive outcome, many travelers miss out on compensation simply because they’re unaware of their rights. Sound familiar?

What Is Overbooking and Why Is It Legal?

Overbooking—also known as overselling—is a common practice in the airline industry (and even in hotels), where more seats are sold than are actually available. Airlines rely on statistical models that predict how many passengers are likely to miss their flights.

Yes, it’s legal.

But if it affects you, you’re entitled to compensation and additional services—although many times you’ll need to ask for them to receive them.

Why Do Airlines Overbook?

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To maximize revenue and avoid empty seats, since many passengers cancel last minute or don’t show up. The issue arises when everyone does show up, and there simply isn’t enough space.

This can ruin travel plans, cause stress, and bring unexpected expenses. And as in the couple’s case, you may even wait years for compensation—if you know you’re entitled to it.

What Does the Law Say About Overbooking?

Under EU Regulation (EC) No. 261/2004, passengers affected by involuntary denial of boarding have clear rights:

Passenger Rights in Case of Overbooking:

• Clear information about the situation and your rights

• Immediate financial compensation, based on flight distance

• Full refund or alternative transportation

• Assistance, such as food, drinks, and accommodation if necessary

• Communication support, like phone calls or emails

If you volunteer to give up your seat in exchange for benefits, you can negotiate your compensation. But if you’re denied boarding involuntarily, the airline is legally obligated to compensate you.

How to Protect Yourself From Overbooking

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Besides knowing your rights, we recommend getting travel assistance insurance. This type of coverage can help you handle overbooking incidents, speed up reimbursements, provide assistance at your destination, and offer peace of mind when things go wrong.

Suffered from overbooking? Claim what’s rightfully yours.

Traveling soon? Be prepared with the right information and protection.

In the skies, the difference is in the details.

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