Artificial Intelligence and Technology in Passenger and Pilot Experience

Artificial intelligence (AI) has become a key component in optimizing airport operations, enhancing efficiency and the experience for passengers and pilots. How does AI in airports transform the aviation industry? With innovative solutions that reduce wait times, streamline security, and improve traveler assistance.

Artificial Intelligence (AI) in Airports

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Airports face constant challenges related to passenger management, security, and operational efficiency. AI has helped address these issues with advanced tools such as facial recognition for faster immigration control, real-time traffic prediction systems, and virtual assistants that enhance user communication.

A clear example of AI’s positive impact on airports is Travor, a platform developed by Aviation Solutions and used in airports like Schiphol, Hamad, and Frankfurt. Travor integrates digital maps, information on points of interest, and personalized routes, allowing passengers to access real-time assistance through kiosks and mobile devices. Its modular design adapts to the specific needs of each airport, facilitating mobility and enhancing the travel experience.

Benefits of AI and Technology for Passengers in Airports

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Modern airports aim to minimize travel stress and provide a seamless experience for users. AI, combined with smart funneling systems like Travor, efficiently manages passenger assistance through four key pillars:

• Triage: Identifying real-time needs to provide immediate solutions.
• Empowerment: Offering relevant information so passengers can make informed decisions.
• Automation: Reducing manual processes to optimize passenger flow.
• Optimization: Continuous adaptation based on data analysis and usage patterns.

Thanks to these innovations, AI helps reduce wait times in queues, improve signage, and provide personalized assistance to passengers with special needs.

Benefits of AI and Technology for Pilots

Not only do passengers benefit from AI in airports—pilots also experience significant improvements in their daily operations. One example is Jet Man Pay, a digital payment platform designed specifically for the aviation industry. This solution allows pilots and operators to manage fuel payments, airport fees, and other operational costs quickly and securely, eliminating cumbersome procedures and improving flight time efficiency.

With Jet Man Pay, pilots can avoid long waits in payment procedures, access real-time digital invoicing, and manage finances centrally, ensuring greater transparency and optimization in every operation.

The Future of AI and Technology in Airports

Image: Lis Data Solutions

The integration of AI in airports is the first step to make travel more efficient, secure, and comfortable. From process automation to enhanced user assistance, AI will continue to play a fundamental role in modernizing aviation.

Platforms like Travor and Jet Man Pay demonstrate that technology not only enhances the passenger experience but also improves the efficiency of the aviation sector, paving the way for smarter, more connected airports.

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